QR codes and digital passes

Every ticket in IO includes a unique QR code that identifies the attendee and enables fast check-in. Digital passes let attendees add tickets to Apple Wallet or Google Wallet for easy access.

QR codes

Each ticket receives a unique QR code that is used by the IO check-in scanner to verify and check in attendees.

The QR code appears on:

• Email confirmations
• Ticket PDFs (if printing)
• Digital wallet passes
• The attendee's online ticket page

How QR codes work

Attendees present their QR code at check-in by:

• Showing their phone screen with the code
• Presenting a digital wallet pass
• Showing a printed ticket

Your check-in scanner reads the code, verifies the ticket is valid and hasn't been used, and marks the attendee as checked in.

Apple Wallet passes

Attendees with iPhones can add tickets to Apple Wallet:

1. They click "Add to Apple Wallet" in their confirmation email or ticket page
2. The pass downloads and opens in Wallet
3. The pass shows event details, QR code, and location
4. They can access it from their lock screen on event day

Google Wallet passes

Android users can add tickets to Google Wallet:

1. They click "Add to Google Wallet" in their confirmation email or ticket page
2. The pass is saved to their Google Wallet
3. They access it through the Google Wallet app
4. Includes event details, QR code, and map link

Digital pass customization

Digital passes can be customised with your branding, event logo, colors, and venue information. See digital passes for details.