Messages
Send one-time email messages to your attendees for announcements, updates, reminders, or any other communication needs.
Creating a message
- Navigate to Messages and click "New message"
- By default messages go to all attendees. If you want to send to a different cohort, navigate to Invitations, Orders, or Attendees, optionally filter the list, and then in the dropdown choose Send a message
- Write your subject line
- Compose your message content
- Preview how the message will appear
- Send to all recipients
Create your message in test mode to send to test mode recipients for testing your message before delivering the real thing.
Selecting recipients
Target specific groups of attendees:
All attendees - Everyone registered for your event.
By ticket type - Only attendees with specific ticket types.
By check-in status - Only checked-in attendees or only those who haven't checked in yet.
By custom fields - Filter by custom field responses (e.g., only attendees who selected "vegetarian").
Specific individuals - Select individual attendees manually.
Message content
Messages are written using Liquid, which allows you to personalize content with things like attendee name, ticket type, or other personal details from tickets or invitations.
Attachments - IO doesn't support attachments, but you can use your Library in Account settings to upload files which can be linked to within message contents.