Attendees

Attendees are the individual ticket holders for your event. Each ticket purchased creates an attendee record with their responses and check-in status.

Attendees vs orders

While an order represents a transaction, attendees represent the people actually attending:

• One order can contain multiple tickets (and thus multiple attendees)
• Each ticket corresponds to one attendee
• Attendees can be different people than the buyer who purchased the tickets

Attendee information

Each attendee record includes:

• Name and email address
• Ticket type they purchased
• Custom field responses
• Check-in status
• QR code for entry
• Communication history

Managing attendees

From the Attendees section, you can:

• View all attendees in a searchable list
• Filter by ticket type, status, or custom criteria
• Edit attendee information
• Send messages to specific attendees or groups
• Export attendee data
• View which order the ticket belongs to

Attendee privacy

IO respects attendee privacy. Attendee information is only used for event management and communication, and you control what information is collected through custom fields and question sets.

Bulk operations

Perform actions on multiple attendees at once, such as sending messages, updating fields, or exporting data for specific groups.